Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at support@albamar-jewelry.com. If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling Off Period

If merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason. Your item must be in the same condition as received, unworn or unused, with tags and original packaging, along with proof of purchase.

Refunds

Our refund policy is straightforward: we'll notify you once we've received and inspected your return. If approved, you'll be automatically refunded to your original payment method within 10 business days. Note that your bank or credit card company may take additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@albamar-jewelry.com.